Warranty Policy:

Our warranty covers any defect or malfunction resulting from the build process and failure under normal usage. The warranty covers but is not limited to: non-registering buttons or smart modifications, stick drift and/or D.O.A’s. Warranties regarding mic and charging port issues caused by physical damage are case by case basis. All warranties are Return to Base (RTB) warranties. This means that courier costs associated with returns are to be met by the customer. MAD Controllers will cover shipping both ways if there’s an issue within the first 14 days. Warranty shall begin on the day of delivery/collection.

Warranty covers:

All MAD FPS Builds are covered by a 12 month limited warranty. If your MAD FPS controller build breaks or becomes faulty within 12 months since receipt, we will repair it. If your MAD FPS controller has any hardware defects we will repair your controller. This includes all hardware modifications performed by MAD Controllers. See below breakdown of what is covered in our limited warranty:

New MAD FPS Builds:

  • MAD FPS Build has a 12 month limited warranty.(On build only)
  • Analog drifting, unresponsive buttons has a 4 months limited warranty.
  • Charging, no power and mic issues will be handled on a case by case basis.
  • 6 Months on customization

Send in MAD FPS Builds: 

  • MAD FPS Build has a 12 month limited warranty.(On build only)
  • 6 Months on customization

WARRANTY VOIDS/EXCLUSION?

This Warranty will be voided and will not be applicable if a defect has occurred due to:

  • Issues caused by external heat, moisture, and/or physical damage.
  • Charging the controller with a power cord that exceeds the rated tolerance for the controller.
  • Any evidence of any tampering including, an attempt by you or a third party to open, dismantle, customize, or modify the MAD FPS Controller.
  • Damage to, or unreasonable use of the controller.
  • Commercial use of the controller.
  • Controllers that have experienced excessive force.